APA Style

Fitzsimmons, James A., Fitzsimmons, Mona J.. (1994). Service management for competitive advantage / James A. Fitzsimmons , Mona J. Fitzsimmons . New York: McGraw-Hill.

Chicago Style

Fitzsimmons, James A., Fitzsimmons, Mona J.. Service management for competitive advantage / James A. Fitzsimmons , Mona J. Fitzsimmons. New York: McGraw-Hill, 1994. Text.

MLA Style

Fitzsimmons, James A., Fitzsimmons, Mona J.. Service management for competitive advantage / James A. Fitzsimmons , Mona J. Fitzsimmons. New York: McGraw-Hill, 1994. Text.

Turabian Style

Fitzsimmons, James A., Fitzsimmons, Mona J.. Service management for competitive advantage / James A. Fitzsimmons , Mona J. Fitzsimmons. New York: McGraw-Hill, 1994. Print.