APA Style
Crosby, Philip B. (1995).
Quality without tears : the art of hassle-free management / Philip B. Crosby .
New York:
McGraw-Hill.
Chicago Style
Crosby, Philip B.
Quality without tears : the art of hassle-free management / Philip B. Crosby.
New York:
McGraw-Hill,
1995.
Text.
MLA Style
Crosby, Philip B.
Quality without tears : the art of hassle-free management / Philip B. Crosby.
New York:
McGraw-Hill,
1995.
Text.
Turabian Style
Crosby, Philip B.
Quality without tears : the art of hassle-free management / Philip B. Crosby.
New York:
McGraw-Hill,
1995.
Print.